What does it take to make that one particular coffee shop, or chain, your actual favorite? Sure the quality of the product has to be good, but what extra level of service do they provide that keeps you coming back again and again? These days, many people want their caffeinated product served in a particular way, and in manner that suits them individually. Soy milk instead of regular, two shots of espresso instead of one, and sure go ahead and add whip cream on top! If that’s your drink, then you’ll find the store that will get to know you, and get you exactly what you want, and served with a smile :) Customers want an experience tailored specifically to their needs.
I'm lazy and proud!
Some years ago, I had just landed my first real web development job. I didn't know much, and figured I should probably buy a book. The first and only book I bought, I found a philosophy on the first page. While I have forgotten the name of the book, and and even the exact words it said. I do remember the philosophy that it instilled in me.
When preparing your organization for change, one of the hardest parts is making sure everyone buys into that change. This means ensuring the right people get the right messages at the right time.
Many of the recent data breaches and hacks (Equifax, Sony, Broadcom Wi-Fi Chip) occurred because a vulnerability was exploited. These weren’t zero days or recently discovered vulnerabilities, but ones that were months – and sometimes years - old. Of course, once the data breach occurs, we hear that it could have been prevented had the company patched the vulnerability. But by then it’s too late and millions of lives have been affected.
At its core, contingent labor is a term used to describe precisely that: a workforce that is hired almost exclusively on an on-demand basis. These freelancers, independent contractors and other versatile employees can work either on-site or remotely and often supplement and enhance the full-time people already hard at work for a particular organization.
HOW TO SEE THE FUTURE
If you’re an employee at a contact center, everyday life can sometimes feel like a roller coaster. You’ll have moments of calm, followed by a sudden influx of calls and emails that catches everyone off guard. And, just when you think your day is done, someone will call to ask for help about a product you didn’t know your company even offered. Yes, every day can bring new challenges at your company’s call center. At Cask, we focus on using metrics and data to help your organization better anticipate the week, month and quarters ahead.
At its core, Demand Management is a term used to describe the way that you predict, plan and manage the demand for products and services to create better and more profitable business results across the board. In terms of aligning your organizational priorities with Demand Management, there are a few key things you'll need to keep in mind.
Here at Cask, we sleep well at night. We know that at the end of the day, our entire staff has done everything in their power and knowledge to help our clients. Our advisors and technicians, also known as “Coopers”, have gone through the same hurdles in previous jobs. We understand the importance of our work and the end goal of success for our customers. It’s part of our culture.
Many organizations struggle with ITFM initiatives. Typical challenges include missing or inaccurate data and organizing information that makes sense and empowers decision makers to make good investment decisions. At Cask we have helped organizations find success by focusing on 4 critical components necessary to unlock the hidden value of your IT Investments.
4 Critical Components Necessary to Unlock the Hidden Value of Your IT Investments