3 Ways Service Mapping Could Help You BEFORE a DDoS Attack

February 17, 2017

in ITOM

 

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Road to Service Financial Management: How to Unlock Service Value Using Cost Models

February 7, 2017
By Cask

This is part three of a four part journey on The Road to Service Financial Management.

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Road to Service Financial Management: Building Complete Services

January 4, 2017

in itfm, ITSM

This is part two of a four part journey on the Road to Service Financial Management.    

In part 1 of this journey; “The Anatomy of a Service Portfolio” we discussed the interconnected aspects of a Service Portfolio (taxonomy, catalogs and offerings).  I also introduced the concept of the service portfolio as an investment tool that you can use to sell services to your customers and the need to define services in an end-to-end context.  In this article we’ll take a closer look at a service framework that will help you build services that are strategically aligned to the businesses you support.  The framework includes elements necessary to build complete services.  Complete service are necessary to enable a service portfolio capability that can function as an investment tool that can help you build a strategic partnership with your customers.   

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Road to Service Financial Management: The Anatomy of a Service Portfolio

December 16, 2016

in Uncategorized

How do you unlock the hidden value of your IT Service Management (ITSM) investments to deliver on the promises made when set out down the ITSM path? This is the first stop of a four stop journey that will change the way you think about IT Service Management (ITSM) and IT Financial Management (ITFM).  It’s a journey with stops and layovers in some less understood concepts in both these frameworks and leads to new capabilities that can elevate your organization from a cost center to a business partner and will change the dialog you have with your customers from “why does IT cost so much” to “we’d like to buy more of that.”   

We’re going to start the journey with some clarification around the nature and strategic importance of the Service Portfolio.

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Road to Service Financial Management

December 8, 2016
By Cask

in it-service-management, itfm

How to Unlock the Hidden Value in Your ITSM Investments

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5 Partnerships that Show the Importance of Relationship Management

November 29, 2016

in relationship management, stave

Dave Harding is a former Cask "Cooper" who now runs corporate operations at Stave.  Stave develops business applications that run in the ServiceNow platform, extend your business capabilities, and help you go further, faster.  For information about their apps and for additional articles, please visit www.staveapps.com.

When most people hear relationship management they think about customer relationship management (CRM). Worldwide CRM software totaled $26.3 billion in 2015, up 12.3 percent from 2014, according to Gartner, Inc.

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Security-Related Incidents—It’s Not Just About Protecting; It’s How Quickly You Respond!

These days, when the news talks about IT, the topic is usually security, and more specifically, security related incidents that have compromised the network or data storage of a major corporation, with massive data losses and significant negative impacts on the organization’s credibility and reputation.  Why is it that responses to these incidents, in many cases, are extremely slow?

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Cask's Ron Davis Presenting at FUSION 16

October 25, 2016
By Cask

in ITSM, Service Management, services

 

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Cask Presenting at EDUCAUSE 2016

October 19, 2016
By Cask

in Uncategorized

The EDUCAUSE Annual Conference is the premier convening of IT professionals and technology providers across the diverse higher education landscape. The conference creates networking opportunities for colleagues to share ideas regarding strategies, leading change, effective processes, what's working, and sometimes—more importantly—what isn't. This conference takes place October 25-28th at the Anaheim Convention Center.

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Cask Presenting at itSMF Southern ITSM Summit

Cask is proud to be a Sponsor for the itSMF Southern ITSM Summit on Monday, Oct 17th in Roswell GA. This is the largest 1-day Service Management conference in the Southeast.

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