WATCH THIS: Incorporating Video Into Your OCM Strategy

When preparing your organization for change, one of the hardest parts is making sure everyone buys into that change. This means ensuring the right people get the right messages at the right time.

Read More →

Bye-Bye Breaches: 5 Keys to a Successful Vulnerability Response Program with ServiceNow and Cask

Many of the recent data breaches and hacks (Equifax, Sony, Broadcom Wi-Fi Chip) occurred because a vulnerability was exploited. These weren’t zero days or recently discovered vulnerabilities, but ones that were months – and sometimes years - old. Of course, once the data breach occurs, we hear that it could have been prevented had the company patched the vulnerability. But by then it’s too late and millions of lives have been affected.

Read More →

Understanding a very important phase of your implementation

 

Read More →

The Art of Successful Contingent Labor Management: What You Need to Know

At its core, contingent labor is a term used to describe precisely that: a workforce that is hired almost exclusively on an on-demand basis. These freelancers, independent contractors and other versatile employees can work either on-site or remotely and often supplement and enhance the full-time people already hard at work for a particular organization.

Read More →

The Proactive Service Center vs. the Reactive Contact Center

HOW TO SEE THE FUTURE

If you’re an employee at a contact center, everyday life can sometimes feel like a roller coaster.  You’ll have moments of calm, followed by a sudden influx of calls and emails that catches everyone off guard. And, just when you think your day is done, someone will call to ask for help about a product you didn’t know your company even offered.  Yes, every day can bring new challenges at your company’s call center. At Cask, we focus on using metrics and data to help your organization better anticipate the week, month and quarters ahead.

Read More →

Best Practices for Aligning Your Organizational Priorities with Demand Management

At its core, Demand Management is a term used to describe the way that you predict, plan and manage the demand for products and services to create better and more profitable business results across the board. In terms of aligning your organizational priorities with Demand Management, there are a few key things you'll need to keep in mind. 
Cask_Business-of-IT_demand_management.jpg

Read More →

Sleep Better at Night, Get on a Value Path of Success

Here at Cask, we sleep well at night. We know that at the end of the day, our entire staff has done everything in their power and knowledge to help our clients.  Our advisors and technicians, also known as “Coopers”, have gone through the same hurdles in previous jobs.  We understand the importance of our work and the end goal of success for our customers.  It’s part of our culture.  

__________________________________________________________

SAVE YOUR SEAT FOR OUR WEBINAR:
How to Unlock the Hidden Value of Your IT Investments
with Service + Financial Management

Save My Seat

__________________________________________________________

Read More →

4 Critical Components Necessary to Unlock the Hidden Value of Your IT Investments

Many organizations struggle with ITFM initiatives.  Typical challenges include missing or inaccurate data and organizing information that makes sense and empowers decision makers to make good investment decisions. At Cask we have helped organizations find success by focusing on 4 critical components necessary to unlock the hidden value of your IT Investments.

4 Critical Components Necessary to Unlock the Hidden Value of Your IT Investments

__________________________________________________________

SAVE YOUR SEAT FOR OUR WEBINAR:
How to Unlock the Hidden Value of Your IT Investments
with Service + Financial Management

Save My Seat

__________________________________________________________

Read More →

3 Key Considerations when Making Investments in IT

Many IT organizations look inward when making investments in IT.  The focus is usually on which new technology to fund or perhaps how to reduce spending because budgets are tight.  Focusing on your customers and the services they need is good place to start changing that paradigm. It may even lead to a larger budget and more investment opportunities.   

Read More →

Not Looking Forward to Budget Season?



Dreading Another Year of Budget Cuts? Stop Defending Your Budget and Become a Value Partner!
Budget season for most is not a pleasant activity.  Unless you are seen as a strategic partner in your organization, the revenue producing businesses will be looking to cut your budget and you’ll be forced to defend every dollar.  It doesn’t have to be this way - there are steps you can take to be seen as a value partner within your company.

__________________________________________________________

SAVE YOUR SEAT FOR OUR WEBINAR:
How to Unlock the Hidden Value of Your IT Investments
with Service + Financial Management

Save My Seat

__________________________________________________________

Read More →