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Inside the Barrel

White Paper Winner

By Cask

White Paper Winner

Cask’s Jason Rosenfeld co-authored  itSMF USA winning white paper for summer 2011, Is IT Lagging Behind Users? How can ITSM Fix this? In the white paper Jason and other industry experts discuss how ITSM concepts such as Request Fulfillment, Service Catalog, Service Level Management, Information Security Management help address increased customer expectations of IT.

Written byCask