June 1, 2011 - San Diego, CA - Foreign Military Sales program regulations cause frustration for U.S. companies and their clients, but other countries see different problems. Chris Griffin from Cask's European office talked to AFCEA's SIGNAL magazine about Foreign Military Sales (FMS) and Foreign Military Financing (FMF). Read the article online.
Cask’s Jason Rosenfeld co-authored itSMF USA winning white paper for summer 2011, Is IT Lagging Behind Users? How can ITSM Fix this? In the white paper Jason and other industry experts discuss how ITSM concepts such as Request Fulfillment, Service Catalog, Service Level Management, Information Security Management help address increased customer expectations of IT.