Good Engineering Never Goes Out of Style... But Buzzwords Do

You know the type; the one who manages to throw in more buzzwords per sentence than anyone else. They will amaze and dazzle you with the latest I'm-in-the-know, (and you are not) phrases. Don't get me wrong, any good engineer or technician must know the latest terms and trends in order to understand and convey concepts, technologies and ideas.

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HealthCare.gov: Could Project Management Have Been the Game Changer?

Months after its' highly anticipated launch date of October 1, 2013, the failures of HealthCare.gov website are still the subject of talk show and late night hosts alike. We just can't seem to get enough of the colossal failures surrounding the launch of HealthCare.gov. My colleague Sam Clayton, recently blogged on the subject of electronic health and medical records, foreshadowed many of these problems as a result of a myriad of challenges. [Read Sam Clayton's Blog] From my point of view, there are a number of lessons we can learn about the value that better project management practices would have had in achieving the desired result in providing health care access to millions of uninsured.

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Long-Term ITSM Results - It's About People

ITSM initiatives all have at least one thing in common - they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and defining ITIL-aligned processes, most seem to assume that training will solve the people factors. We know from experience that this is not enough. Success requires an understanding and orchestration of the people factors involved in impactful change. Join Cask to understand issues such as

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EHR/EMR Will Reduce Healthcare Costs... A Dream Deferred...!

In March 2010 I watched an interview on CNBC called "Medical Records Going Digital" wherein a president / CEO of an electronic health / medical records (EHR/EMR) company discussed various cost savings achieved through his company's technology. Mainly, the president / CEO was given the opportunity to tout that his EHR/EMR program will allow doctors to see and treat more patients more efficiently. The interview ended with the host(s) saying that this technology would also be helpful in sharing your medical records if you changed doctors; or if you have an emergency where you must see another physician while on vacation in the U.S. or overseas.

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Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 2

Last week at Harbaugh's restaurant, we learned about the first stage of the Service Lifecycle, Service Strategy. As a reminder, we are discussing the Service Lifecycle, in "non-IT" terms, by comparing each of the stages to the experience of dining at our favorite restaurant. Last week, in the Service Strategy stage, we talked about how Jim developed his strategy for his restaurant. Now lets take a quick look at the next stage of the Service Lifecycle, Service Design.

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Is Joint Strike Fighter Cost Growth Different than Cost Growth for Other DoD Acquisition Programs?

Many reports have been published on the cost growth experienced across the Joint Strike Fighter (JSF) program and indeed organizations like the Government Accountability Office (GAO) and RAND regularly publish formal studies highlighting cost growth that occurs in DoD acquisition programs. Often, these studies and reports discuss the causes and magnitude of cost growth; however, I was interested in a different question. Is there a statistically significant difference among the total JSF cost growth and major DoD acquisition programs?

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Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective

 

Have you ever found yourself trying to explain the ITIL Service Lifecycle to someone that is not “IT-savvy”? Or maybe they are, but don’t understand the end-to-end development, delivery, and support of IT services in general. If you’ve found yourself either working on an ITSM engagement or providing training to a group of professionals that are learning about ITSM and the ITIL framework, you know exactly what I’m talking about.

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Cask Exhibited at USAFRICOM Industry Day

The United States Africa Commandin partnership with NCSI presented industry partners with the USAFRICOM Industry Day & ISR/Logistics Showcase. Cask joined the Virginia Economic Development Program and more than 80 other companies at the US Africa Command Industry Day and Exhibit. Cask appreciated the opportunity to meet representatives from the command's headquarters, directorates, and components; other Combatant Commands, such as US European Command and US Transportation Command; contracting commands; the Defense Logistics Agency; the Surface Deployment and Distribution Command; and other commercial industries to learn more about the issues the command faces, build relationships, and discuss opportunities to work together. Where:Maritim Hotel in the Kultur- und Kongresszentrum Liederhalle in Stuttgart, Germany When: January 29th - 30th, 2014 About USAFRICOM:This is an opportunity for the organizations structured under USAFRICOM, its partner agencies, and other tenant units on Kelley Barracks and the Stuttgart Area Military Community to gain visibility of commercial capabilities, specifically ISR and distribution/logistics capabilities. USAFRICOM leadership intends to brief industry on their needs and requirements in a forum that allows for information exchange, explanation of USAFRICOM's mission and needs, and attention on the commercial sector's capabilities and innovations.

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A CIO's New Year's Resolutions

Are you an IT leader of your organization? What resolutions have you made this year for a better, more productive, and innovative year?

As we begin the new year, many of us create resolutions to improve our personal lives, our physical health, and our finances. As a CIO, it is important to live by similar standards in order to ensure the health of the IT organization from a financial, business relationship, and operational perspective. IT is the backbone of every organization and by following these simple resolutions this year you can help ensure that your organization has sustainable healthy habits for the future.

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Cask Exhibiting at Knowledge 14

The annual ServiceNow conference, Knowledge, is coming up soon and expecting to draw nearly 6,000 IT Professionals dedicated to transforming IT service and service relationships across their enterprises. Join Cask at Knowledge14 - April 27th to May 1st at the Moscone Center in San Francisco. We will be sponsoring the event along with other vendors, but unlike the other sponsors, we are the ONLY ServiceNow partner strictly focused on strategy development, organizational change, process improvement, and education.

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Cask Exhibited at Marine West 2014

Cask exhibited at Marine West 2014 at booth #122 In conjunction with Marine West, Cask sponsored the Marine Corps Association & Foundation 4th Annual West Coast Dinner at the Carlsbad Sheraton on January 29th. Thank you to everyone who attended andsupported the event.. About Marine West 2014:Marine West, founded in 1992, is hosted and held at Marine Corps Base, Camp Pendleton, at the Pacific Views Event Center and South Mesa SNCO Club. Marine commands throughout Southern California send delegations to visit this annual exposition. Marine West showcases the latest technology and prototypes aimed at preparing today's Marines for the opportunities and challenges of the 21st century. To learn more about Cask, please visit theMarine West Exposition Siteor explore our website.

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