Cask Presents at ServiceNow User Group in Cleveland

By Cask

in events, ITSM

ServiceNow invited Cask to speak at the ClevelandSNUG on August 12th. Dave Honaker, Senior Advisor at Cask will present with Cloud Sherpas on Organizational Change Management.Dave will be outlining the benefits of proactively managing your organization while implementing Service Management. Topics covered will include:

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Global Consolidation: One Company, One Standard for IT

Running a global IT organization today is no easy feat. Many of these organizations are spread across multiple countries, support thousands of people, and deliver services to millions of external customers. All the while, these IT organizations must find ways to of deliver better and faster service, while keeping costs low, and still be recognized as a source of innovation for the business.

Join Cask's Senior Advisor, Mark Smiley, as he shares some tips on how to manage and consolidate disparate systems, standards, tools and processes in a global organization. Mark Smiley has extensive experience working with internationally recognized organizations to manage the organizational change required to establish a baseline of commonalities between multiple countries and cultures. In this webinar, we will cover how to:

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Why You Should Implement "Should Cost" Analysis

In today's world, every penny being spent is heavily scrutinized. Major acquisition and procurement offices are being forced to reduce costs and do more with less as budgets get slashed. So how can programs continue to run successfully if the money they planned for simply isn't going to be there when it comes time for them to spend it? This is a situation where" Should Cost" Analysis (as opposed to "Will Cost" Analysis) can come into play.

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Upstreaming: Get Working in the Right Direction

In service management, upstreaming refers to a direction toward which the delivery and support of a service could be completed by an organization or department upstream in the tier structure of support and delivery. Too often, we find that organizations are stuck in a "downstream mode". Maybe because they believe that upstream-tiered organizations like the service desk lack the skills and capabilities to deliver and support their services. Or it could be that the service desk does not feel as if they have the necessary personnel and knowledge to handle the upstreaming? Or could it be that the organization believes that upstreaming would be too expensive and inefficient?

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Cask Named a North American IT Service Management Implementation Services Leader by Independent Research Firm

San Diego, CA Cask LLC, a leading Business and Technology Management Consulting firm, was among thirteen select companies that Forrester Research, Inc. invited to participate in The Forrester Wave™ North American ITSM Implementation Services Providers, Q2 2014.  In this evaluation, Cask was cited as one of only four Leaders in IT Service Management implementation services.  Cask was among the highest scoring vendors in Client Feedback on Service Quality, Client Feedback on Account Management, Scope of Offerings, Strategy for Legacy Modernization, and ITSM services growth rate (year-over-year).

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Cask Named a North American IT Service Management Implementation Services Leader by Independent Research Firm

San Diego, CA - Cask LLC,a leading Business and Technology Management Consulting firm, was among thirteen select companies that Forrester Research, Inc. invited to participate in The Forrester Wave

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