Cyber Insurance: Starting the Conversation

Today data breaches are so prolific it is no longer a matter ofifa network will be breached, butwhen. Spilled secrets, exposed data, damaged reputations and lost market share are just a few of the challenges awaiting the careful and the careless.

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Keep Your Head Down and Come Around

This weekend, I took my wife and son golfing. At one point in time a few years back,theyhad bothreceived lessons and played quite frequently. However,after a few years off of the fairway, they had forgotten a few fundamentals about the golf swing. Many of us, no matter how amateur or expert we may be, know that the golf swingis not an easy thing to conquer. Out on the course, I tried to keep it simple and continued to remind them about two of the most important things every time you hit the ball:keep your head down and come around. While I could probably write a pieceon about how to perfect the golf swing, I promise this blog is not just about coaching my family's golf games, but rather, how these two golfing fundamentals reminded me of my Service Management work and how I often need to remind myself of the same things professionally. Please allow me to explain...

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Numerify and Cask Partner to Bring IT Business Analytics Solutions to Customers Worldwide

CUPERTINO, Calif. -- Numerify, a provider of cloud-based, IT business analytic solutions, today announced four new additions to the Numerify Partner Program: Cloud Sherpas, Cask LLC, Kloves, and Aspediens. Each of these partners, who also implement or consult on IT service, asset, business and project management solutions, have recognized that market demand has increased significantly for IT analytics solutions and have partnered with Numerify, a leading business analytics solution provider for ServiceNow, to deliver on that need. “The strategic partnerships that we announced today gives Numerify the ability to meet increased customer and market demand globally, helping us grow and scale the business,” said Steve Erbst, VP of Worldwide Sales at Numerify. “More importantly, our joint customers will have trusted advisors and integrators that can effectively map their business goals to the right analytics solution to help them conduct the business of IT.” Numerify is proud to partner with the following companies:

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Numerify and Cask Partner to Bring IT Business Analytics Solutions to Customers Worldwide

CUPERTINO, Calif. -- Numerify, a provider of cloud-based, IT business analytic solutions, today announced four new additions to the Numerify Partner Program: Cloud Sherpas, Cask LLC, Kloves, and Aspediens. Each of these partners, who also implement or consult on IT service, asset, business and project management solutions, have recognized that market demand has increased significantly for IT analytics solutions and have partnered with Numerify, a leading business analytics solution provider for ServiceNow, to deliver on that need. "The strategic partnerships that we announced today gives Numerify the ability to meet increased customer and market demand globally, helping us grow and scale the business," said Steve Erbst, VP of Worldwide Sales at Numerify. "More importantly, our joint customers will have trusted advisors and integrators that can effectively map their business goals to the right analytics solution to help them conduct the business of IT." Numerify is proud to partner with the following companies:

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Are Your ITSM Initiatives Tied to a Service Centric Vision?

You might be asking what "service centric" means. Let's start with ITIL guidance, where Service Management is defined as a set of specialized organizational capabilities for providing value to customers in the form of services. In this definition, service and value are key words that are intrinsically tied together - if your services are not providing value, your customers are not happy. A service centric vision includes elements of process, technology, roles/responsibilities and organizational structure that work together to form a service value chain - a set of interdependent capabilities that deliver value to your customers and the associated business constituency.

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Care About What the People You Care About, Care About

The other day, I was driving back to the office after a long day at a conference with a colleague of mine. Not being a parent myself, I found this upcoming interaction to be particularly interesting: his 14 year old daughter's voice came up on the car's Bluetooth, and she seemed distraught. She briefly let him know about her day at school and how easy her math quiz was, and then proceeded to tell him the most important information of the day... "Dad, Zayn quit One Direction, I can't believe it! What's going to happen to them now?"

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