Cask Invited to Speak at Fusion 15

Three's Company: Including Customer Engagement in Your ITSM Assessment

Whether your organization is just starting its ITSM journey or has already achieved high levels of process maturity, it's important to perform ITSM assessments to identify areas for further development and set strategic direction. This case study-based session delves into best practices for engaging your customers as part of an ITSM approach. Attendees should expect to take away an improved understanding of who should be involved in the assessment, approaches for feedback engagement, and ways to ensure customer inclusion in each step of the process.

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