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Inside the Barrel

Blog - Cask

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At its core, contingent labor is a term used to describe precisely that: a workforce that is hired almost exclusively on an on-demand basis. These freelancers, independent contractors and ot...

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HOW TO SEE THE FUTURE

If you’re an employee at a contact center, everyday life can sometimes feel like a roller coaster.  You’ll have moments of calm, followed by a sudden influx of calls an...

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At its core, Demand Management is a term used to describe the way that you predict, plan and manage the demand for products and services to create better and more profitable business results ac...

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