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Inside the Barrel

Blog - Cask

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As we mentioned in our last ITSM-related blog, happy ServiceNow customers are thinking about reimplementing ServiceNow.  If this applies to you, make sure you do not repeat the mistakes of t...

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City governments are tasked with providing essential services for their citizens.  Many do so on razor thin budgets and an ever-rising demand from those who they serve.  City agencies—especi...

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If you’re working at a city agency—or any other department that interacts with the public— you’ve probably come to realize that many of your constituents contact you throughout the week to a...

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When you’re leveraging a Human Resource case management tool, the goal is to break down the various types of cases you have to a level where reporting starts to matter. Begin by asking if yo...

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Managing the services offered by a city of any size can be a daunting task. As the number of agencies and departments expands to meet the needs of a growing population, and as new technologi...

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Setting realistic expectations for the delivery of services to your constituents can be a tricky proposition. If your agency makes promises that they simply cannot keep, your constituents wi...

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Are you planning to implement ServiceNow’s Human Resources Service Delivery, Case and Knowledge Management tool? And are you asking yourself, “Where do I start?”

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There’s a lot to be said for standing up a basic ServiceNow HR Case Management implementation. However, “good, fast and cheap” are really difficult to achieve at the same time. 

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Evidence-based management (EBM) means making managerial decisions after familiarizing oneself with the best relevant and available scientific evidence (Rousseau & McCarthy, 2007, p. 84). Thi...

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