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Inside the Barrel

Blog - Cask

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What does it take to make that one particular coffee shop, or chain, your actual favorite?  Sure the quality of the product has to be good, but what extra level of service do they provide th...

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I'm lazy and proud! Some years ago, I had just landed my first real web development job. I didn't know much, and figured I should probably buy a book. The first and only book I bought, I fou...

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When preparing your organization for change, one of the hardest parts is making sure everyone buys into that change. This means ensuring the right people get the right messages at the right ...

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Many of the recent data breaches and hacks (Equifax, Sony, Broadcom Wi-Fi Chip) occurred because a vulnerability was exploited. These weren’t zero days or recently discovered vulnerabilities...

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At its core, contingent labor is a term used to describe precisely that: a workforce that is hired almost exclusively on an on-demand basis. These freelancers, independent contractors and ot...

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HOW TO SEE THE FUTURE

If you’re an employee at a contact center, everyday life can sometimes feel like a roller coaster.  You’ll have moments of calm, followed by a sudden influx of calls an...

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At its core, Demand Management is a term used to describe the way that you predict, plan and manage the demand for products and services to create better and more profitable business results ac...

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Here at Cask, we sleep well at night. We know that at the end of the day, our entire staff has done everything in their power and knowledge to help our clients.  Our advisors and technicians...

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Many organizations struggle with ITFM initiatives.  Typical challenges include missing or inaccurate data and organizing information that makes sense and empowers decision makers to make goo...

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