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Inside the Barrel

Blog - Cask

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Good business leaders understand the importance of establishing key metrics to measure effectiveness and efficiency of delivery against organizational goals and initiatives. Key word here "m...

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Over the course of the last month, we've had a great time at Harbaugh's restaurant. As a reminder, I created Harbaugh's Restaurant to help readers understand the ITIL Service Lifecycle in re...

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Welcome back to Harbaugh's! In case this is your first time stopping by, the last several weeks we've been learning about the different stages of the Service Lifecycle in "non-IT" terms, to ...

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The last couple of weeks, we have learned about the first two phases of the Service Lifecycle in "non-IT" terms. In case you're just joining us, we are comparing each phase of the ITIL Servi...

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Have you ever found yourself trying to explain the ITIL Service Lifecycle to someone that is not “IT-savvy”? Or maybe they are, but don’t understand the end-to-end development, delivery, a...

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