blog-main.jpg

Inside the Barrel

Blog - Cask

By
Many executives and service owners are already familiar with the power of Performance Analytics in ServiceNow. Performance Analytics helps them understand service performance quickly and make c...
Continue Reading
Here at Cask, we sleep well at night. We know that at the end of the day, our entire staff has done everything in their power and knowledge to help our clients.  Our advisors and technicians, a...
Continue Reading
Many organizations struggle with ITFM initiatives.  Typical challenges include missing or inaccurate data and organizing information that makes sense and empowers decision makers to make good i...
Continue Reading
Many IT organizations look inward when making investments in IT.  The focus is usually on which new technology to fund or perhaps how to reduce spending because budgets are tight.  Focusing on ...
Continue Reading
Dreading Another Year of Budget Cuts? Stop Defending Your Budget and Become a Value Partner! Budget season for most is not a pleasant activity.  Unless you are seen as a strategic partner in yo...
Continue Reading
Have you implemented Incident, Problem and Change management, but it’s falling short of the perceived benefits of adopting ITIL.  Are you getting bogged down with the blocking and tackling of y...
Continue Reading
By Cask
Does the thought of another budget planning meeting give you fits of anxiety? That doesn't need to be the case. Download our latest white paper to better understand how to use Technology Busine...
Continue Reading
PART 4: tune your business planning process to enable an investment based budgeting In this series of articles we have been discussing how to enable a service value approach that leverages a Se...
Continue Reading
PART 3:  use the service portfolio to plan and forecast your service investments In Part 1 and Part 2 of this series, we have been discussing how to change the conversation with your customers ...
Continue Reading
PART 2:  Communicating value starts with understanding what you sell, not what you do In Part 1 of this discussion we talked about the challenges of defending your budget in an atmosphere where...
Continue Reading