Sleep Better at Night, Get on a Value Path of Success

Here at Cask, we sleep well at night. We know that at the end of the day, our entire staff has done everything in their power and knowledge to help our clients.  Our advisors and technicians, also known as “Coopers”, have gone through the same hurdles in previous jobs.  We understand the importance of our work and the end goal of success for our customers.  It’s part of our culture.  

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SAVE YOUR SEAT FOR OUR WEBINAR:
How to Unlock the Hidden Value of Your IT Investments
with Service + Financial Management

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4 Critical Components Necessary to Unlock the Hidden Value of Your IT Investments

Many organizations struggle with ITFM initiatives.  Typical challenges include missing or inaccurate data and organizing information that makes sense and empowers decision makers to make good investment decisions. At Cask we have helped organizations find success by focusing on 4 critical components necessary to unlock the hidden value of your IT Investments.

4 Critical Components Necessary to Unlock the Hidden Value of Your IT Investments

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SAVE YOUR SEAT FOR OUR WEBINAR:
How to Unlock the Hidden Value of Your IT Investments
with Service + Financial Management

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3 Key Considerations when Making Investments in IT

Many IT organizations look inward when making investments in IT.  The focus is usually on which new technology to fund or perhaps how to reduce spending because budgets are tight.  Focusing on your customers and the services they need is good place to start changing that paradigm. It may even lead to a larger budget and more investment opportunities.   

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Not Looking Forward to Budget Season?



Dreading Another Year of Budget Cuts? Stop Defending Your Budget and Become a Value Partner!
Budget season for most is not a pleasant activity.  Unless you are seen as a strategic partner in your organization, the revenue producing businesses will be looking to cut your budget and you’ll be forced to defend every dollar.  It doesn’t have to be this way - there are steps you can take to be seen as a value partner within your company.

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SAVE YOUR SEAT FOR OUR WEBINAR:
How to Unlock the Hidden Value of Your IT Investments
with Service + Financial Management

Save My Seat

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Are You Struggling to Show Return on Your ITIL Investments?



Have you implemented Incident, Problem and Change management, but it’s falling short of the perceived benefits of adopting ITIL.  Are you getting bogged down with the blocking and tackling of your ITIL implementation that inevitably leads to value questions that leaves you feeling like you’re spinning your wheels and constantly sending you into defense mode about the investments you made.  It’s a common problem. 

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SAVE YOUR SEAT FOR OUR WEBINAR:
How to Unlock the Hidden Value of Your IT Investments
with Financial Management

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Road to Service Financial Management: IT Financial Management Value Pathways to Success

This is part four of the journey on The Road to Service Financial Management.

This is the last stop of our journey – in the previous stops on this journey; the Anatomy of a Service Portfolio, Building Complete Services and How to Unlock Service Value Using Cost Models, we explored some of the lesser understood concepts of service management and cost models that set the stage for how to leverage services to show value and change the dialog with your customers and partners.  This leads to a service investment mindset that places IT (or any organization for that matter) at the table with business leaders for more meaningful discussions that focus on what services they want to buy instead of why IT costs so much.  In this article we are going to explore some pathways to success that provide value through quick wins and targeted approaches to financial management that aligns with your organizational needs. 

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Road to Service Financial Management: Building Complete Services

This is part two of a four part journey on the Road to Service Financial Management.    

In part 1 of this journey; “The Anatomy of a Service Portfolio” we discussed the interconnected aspects of a Service Portfolio (taxonomy, catalogs and offerings).  I also introduced the concept of the service portfolio as an investment tool that you can use to sell services to your customers and the need to define services in an end-to-end context.  In this article we’ll take a closer look at a service framework that will help you build services that are strategically aligned to the businesses you support.  The framework includes elements necessary to build complete services.  Complete service are necessary to enable a service portfolio capability that can function as an investment tool that can help you build a strategic partnership with your customers.   

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Road to Service Financial Management

How to Unlock the Hidden Value in Your ITSM Investments

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Stop Defending Your Budget- Start Selling Your Services: Part 4

PART 4: tune your business planning process to enable an investment based budgeting

In this series of articles we have been discussing how to enable a service value approach that leverages a Service Portfolio with services defined and delivered to meet customer needs.   The services are based on what you sell, not what you do.  This is important as you try to dispel the common perception that “IT costs too much” which makes budget planning season so difficult.  Now we turn our attention to aligning these capabilities with financial management and business planning activities.

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Stop Defending Your Budget - Start Selling Your Services: Part 3

PART 3:  use the service portfolio to plan and forecast your service investments

In Part 1 and Part 2 of this series, we have been discussing how to change the conversation with your customers to focus on their value instead of focusing on what you do. There is an intrinsic connection between selling services through use of a Service Portfolio capability and managing budgets based on “service” investment decisions. Understanding and aligning your services with a market orientation that resonates with your customers is the key. If you are not talking to your customers about the services they need, you are missing a great opportunity to engage in value conversations that elevate IT’s role as valued partner in business discussions.

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