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Inside the Barrel

Blog - Cask

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As we mentioned in our last ITSM-related blog, happy ServiceNow customers are thinking about reimplementing ServiceNow.  If this applies to you, make sure you do not repeat the mistakes of t...

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By Cask

Does the thought of another budget planning meeting give you fits of anxiety? That doesn't need to be the case. Download our latest white paper to better understand how to use Technology Bus...

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PART 4: tune your business planning process to enable an investment based budgeting

In this series of articles we have been discussing how to enable a service value approach that leverages a...

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PART 3:  use the service portfolio to plan and forecast your service investments

In Part 1 and Part 2 of this series, we have been discussing how to change the conversation with your custome...

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PART 2:  Communicating value starts with understanding what you sell, not what you do

In Part 1 of this discussion we talked about the challenges of defending your budget in an atmosphere wh...

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PART 1:  CHANGING BUSINESS ENGAGEMENT FROM DEFENSIVE TO VALUE ORIENTED

Have you been in a budget planning meeting trying to defend the costs associated with your department’s operation?  May...

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This weekend, I took my wife and son golfing. At one point in time a few years back,theyhad bothreceived lessons and played quite frequently. However,after a few years off of the fairway, th...

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You might be asking what "service centric" means. Let's start with ITIL guidance, where Service Management is defined as a set of specialized organizational capabilities for providing value ...

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By Cask

Join Cask and Cloud Sherpas on November 6th and learn how you can ensure that the objectives of your business are being met by your IT organization. This session will cover developing a Serv...

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