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Inside the Barrel

Blog - Cask

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The other day, I was driving back to the office after a long day at a conference with a colleague of mine. Not being a parent myself, I found this upcoming interaction to be particularly int...

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Software implementations within companies have gotten a bad rap. Browse the internet for a few minutes, and you will find staggering statistics ranging as high as 80% of projects within orga...

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One of the things that fascinates me the most about ServiceNow is not the tool or the platform, neither the applications nor the power of the technology. What truly fascinates me is the Serv...

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In too many engagements over the past few years I've run across "Organizational Change Management Plans" that are more so communication plans with a marketing spin. It's as if we can create ...

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Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...

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By Cask

ITSM initiatives all have at least one thing in common - they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and definin...

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