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Inside the Barrel

Blog - Cask

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One of the things that fascinates me the most about ServiceNow is not the tool or the platform, neither the applications nor the power of the technology. What truly fascinates me is the Service...
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In too many engagements over the past few years I've run across "Organizational Change Management Plans" that are more so communication plans with a marketing spin. It's as if we can create cha...
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Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...
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By Cask
ITSM initiatives all have at least one thing in common - they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and definin...
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