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Inside the Barrel

Blog - Cask

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By Cask

Cask is proud to be a Sponsor for the itSMF Southern ITSM Summit on Monday, Oct 17th in Roswell GA. This is the largest 1-day Service Management conference in the Southeast.

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The other day, I was driving back to the office after a long day at a conference with a colleague of mine. Not being a parent myself, I found this upcoming interaction to be particularly int...

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In too many engagements over the past few years I've run across "Organizational Change Management Plans" that are more so communication plans with a marketing spin. It's as if we can create ...

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Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...

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By Cask

ITSM initiatives all have at least one thing in common - they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and definin...

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