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Inside the Barrel

Blog - Cask

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Speaking of nightmares… ever tried to implement a tool without a process? Does that sound crazy to you? If it doesn’t, you are not alone. Thousands of companies try to implement management plat...
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My colleague, Christopher Morgan, recently wrote a popular blog post about, “What Mega Man Taught Us About Buying Software”.  Like Mr. Morgan, I too spent hours in the 1990’s playing those memo...
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You might be asking what "service centric" means. Let's start with ITIL guidance, where Service Management is defined as a set of specialized organizational capabilities for providing value to ...
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