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Inside the Barrel

Blog - Cask

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You may have noticed that the email field type in your Catalog Item isn't validating email addresses in the Service Portal.
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By Cask
Join Cask and Cloud Sherpas on November 6th and learn how you can ensure that the objectives of your business are being met by your IT organization. This session will cover developing a Service...
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By Cask
Does your organization have a service catalog in place, but struggle with low customer satisfaction or lack of user adoption? Is your organization hearing from customers, "I requested something...
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By Cask
Watch on Demand - Mercedes Alvarez-Arancedo of California State University, East Bay (CSUEB), with Richard Pilgrim and Jason Rosenfeld of Cask, LLC hosted an information session with itSMF USA ...
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Last week at Harbaugh's restaurant, we learned about the first stage of the Service Lifecycle, Service Strategy. As a reminder, we are discussing the Service Lifecycle, in "non-IT" terms, by co...
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