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Inside the Barrel

Blog - Cask

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By Cask
The 3-day ITIL Foundation course offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycl...
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By Cask
Does your organization have a service catalog in place, but struggle with low customer satisfaction or lack of user adoption? Is your organization hearing from customers, "I requested something...
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By Cask
In honor of St. Patrick - I want to discuss the topic of luck - more specifically, luck in the Service Management world. According to Merriam Webster, luck is defined as "the things that happen...
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By Cask
Cask attended the NATO C4ISR Industry Conference & TechNet International 2014 Conference in Bucharest, Romania focusing on "From Assets to Services - Capability Delivery in the 21st Century."
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Good business leaders understand the importance of establishing key metrics to measure effectiveness and efficiency of delivery against organizational goals and initiatives. Key word here "metr...
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Over the course of the last month, we've had a great time at Harbaugh's restaurant. As a reminder, I created Harbaugh's Restaurant to help readers understand the ITIL Service Lifecycle in relat...
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Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...
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Welcome back to Harbaugh's! In case this is your first time stopping by, the last several weeks we've been learning about the different stages of the Service Lifecycle in "non-IT" terms, to hel...
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The last couple of weeks, we have learned about the first two phases of the Service Lifecycle in "non-IT" terms. In case you're just joining us, we are comparing each phase of the ITIL Service ...
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By Cask
Jason Rosenfeld of Cask has been invited to participate in theCIO Summit on IT Governance where he will be discussing the importance and guidelines for effective IT Management.
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