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Inside the Barrel

Blog - Cask

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The Service Portfolio is one of those service management capabilities that is, generally, not well understood. There tends to be a wide variety of opinion on what it is and how to leverage i...

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This weekend, I took my wife and son golfing. At one point in time a few years back,theyhad bothreceived lessons and played quite frequently. However,after a few years off of the fairway, th...

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You might be asking what "service centric" means. Let's start with ITIL guidance, where Service Management is defined as a set of specialized organizational capabilities for providing value ...

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The other day, I was driving back to the office after a long day at a conference with a colleague of mine. Not being a parent myself, I found this upcoming interaction to be particularly int...

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Cask is looking forward to exhibiting at the HDI itSMF FUSION 14 Conference -at the Gaylord National in Washington, D.C. To find out more information about Cask's IT Service Management Capa...

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THE "SECRET" TO SERVICE MANAGEMENT SUCCESS

The "secret" to Service Management success varies across organizations, as every business has a different set of people, processes, tools, and sy...

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In service management, upstreaming refers to a direction toward which the delivery and support of a service could be completed by an organization or department upstream in the tier structure...

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At Cask, we pride ourselves in providing the best of the best consulting services with a little bit of "mojo". What exactly is mojo? The Cask Mojo is our unique ability to consistently exceed t...

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The 3-day ITIL Foundation course offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycl...

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