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Inside the Barrel

Blog - Cask

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The Service Portfolio is one of those service management capabilities that is, generally, not well understood. There tends to be a wide variety of opinion on what it is and how to leverage i...

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By Cask

Join Cask and Cloud Sherpas on November 6th and learn how you can ensure that the objectives of your business are being met by your IT organization. This session will cover developing a Serv...

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By Cask

Does your organization have a service catalog in place, but struggle with low customer satisfaction or lack of user adoption? Is your organization hearing from customers, "I requested something...

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By Cask

Watch on Demand - Mercedes Alvarez-Arancedo of California State University, East Bay (CSUEB), with Richard Pilgrim and Jason Rosenfeld of Cask, LLC hosted an information session with itSMF USA ...

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