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Inside the Barrel

Blog - Cask

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The Service Portfolio is one of those service management capabilities that is, generally, not well understood. There tends to be a wide variety of opinion on what it is and how to leverage it i...
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I was supposed to do a talk on a new blog series, code-named “Nebulous." It's about kicking your OWN butt off the status quo “train," and falling in love with divergent thinking patterns. I hop...
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As I get ready to head to the Billy Joel concert tonight at Petco Park in San Diego, I can't quite figure out who I am more excited to see - Billy Joel (whom I haven't seen live for 15 years) o...
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Over the course of the last month, we've had a great time at Harbaugh's restaurant. As a reminder, I created Harbaugh's Restaurant to help readers understand the ITIL Service Lifecycle in relat...
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Welcome back to Harbaugh's! In case this is your first time stopping by, the last several weeks we've been learning about the different stages of the Service Lifecycle in "non-IT" terms, to hel...
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The last couple of weeks, we have learned about the first two phases of the Service Lifecycle in "non-IT" terms. In case you're just joining us, we are comparing each phase of the ITIL Service ...
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Last week at Harbaugh's restaurant, we learned about the first stage of the Service Lifecycle, Service Strategy. As a reminder, we are discussing the Service Lifecycle, in "non-IT" terms, by co...
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  Have you ever found yourself trying to explain the ITIL Service Lifecycle to someone that is not “IT-savvy”? Or maybe they are, but don’t understand the end-to-end development, delivery, and ...
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