Many of the recent data breaches and hacks (Equifax, Sony, Broadcom Wi-Fi Chip) occurred because a vulnerability was exploited. These weren’t zero days or recently discovered vulnerabilities, but ones that were months – and sometimes years - old. Of course, once the data breach occurs, we hear that it could have been prevented had the company patched the vulnerability. But by then it’s too late and millions of lives have been affected.
It seems today, the hot topic around ServiceNow is using the Service Portal. But many have found that in some aspects it can be limiting on what can be done out of the box.
This piece was originally posted on the blog at staveapps.com where Christopher Morgan oversees Product Management. Stave builds and supports ServiceNow applications and makes them available exclusively through partners such as Cask and the ServiceNow Store.
Did you know that you can try out applications in the ServiceNow Store for free in a stand-alone sandbox instance? Most people know about the "Try" button on the Store, which installs the app in your sub-production instances, but last month they introduced the ability to spin-up a separate, stand-alone instance to test apps without having any effect on your instance governance procedures.This is great if you're not the platform owner, but still want to try out an app build for the platform.
As I get ready to head to the Billy Joel concert tonight at Petco Park in San Diego, I can't quite figure out who I am more excited to see - Billy Joel (whom I haven't seen live for 15 years) or all of my colleagues and friends at the ServiceNow Knowledge16 Conference in Vegas tomorrow. This week is the week everyone has been looking forward to since April of last year. Why is this week so special?
You might be asking what "service centric" means. Let's start with ITIL guidance, where Service Management is defined as a set of specialized organizational capabilities for providing value to customers in the form of services. In this definition, service and value are key words that are intrinsically tied together - if your services are not providing value, your customers are not happy. A service centric vision includes elements of process, technology, roles/responsibilities and organizational structure that work together to form a service value chain - a set of interdependent capabilities that deliver value to your customers and the associated business constituency.
Join Cask and Cloud Sherpas on November 6th and learn how you can ensure that the objectives of your business are being met by your IT organization. This session will cover developing a Services Culture through the use of common practices, methods to directly connect the mission and business goals to the implemented solutions, ensuring your organization is gaining optimal value out of its implemented solutions and measuring and reporting success of IT tools. Space is limited, request your spot using the form below.
At Cask, we pride ourselves in providing the best of the best consulting services with a little bit of "mojo". What exactly is mojo? The Cask Mojo is our unique ability to consistently exceed the expectations or our customers and add to value to their technology investments, while having fun and placing high valuing on our relationships. We are looking forward to the opportunity to mingle with old and new faces at the ServiceNow knowledge conference, and this year we want to give back to the ServiceNow community...
One of the things that fascinates me the most about ServiceNow is not the tool or the platform, neither the applications nor the power of the technology. What truly fascinates me is the ServiceNow community. ServiceNow created technology where the foundation of the platform is all about collaboration within the tool, but they have extended this notion far beyond the platform. There are going to be over 6000, (yes you read that correctly) over 6000 people in attendance for the upcoming Knowledge 14 conference next week in San Francisco! This is the biggest conference focused on Service Management, period. Why are all of these people coming?