11:00am PST
Mark Smiley, Principal Advisor, Customer Service Management at Cask
With over 15 years of operational and consulting experience, Mark works closely with clients to enhance their support organization's capabilities to provide world class customer service in an efficient and empowering way. Mark partners with customers across technology, financial services, energy, and government industries to enact the platform, processes, and digital user experience expected in a modern, customer focused support organization.