11am PST
1 Hour
Join Cask for an informative webinar exploring strategies for leveraging the data you already have in your ITSM system.
Would you like to make data driven decisions in place of emotional ones driven by someone pounding on a desk? Metrics look backward, Key Performance Indicators look forward… which ones should you be looking at and why?
These are the questions Cask's been answering, with over a century of combined ITIL Expert experience, for our customers over the last decade.
Kevin Griggs, Director at Cask
Mark Smiley, Senior Advisor at Cask
Mark is a Senior Advisor at Cask, Service Desk organizational expert, and has 12+ years of hand-on Service Management, Service Desk, IT Operations, Service Delivery and Consulting experience. Mark partners with customers across Technology, Financial Services, Energy, and Government industries to develop services and supporting
Mark Smiley, Senior Advisor at Cask
Mark is a Senior Advisor at Cask, Service Desk organizational expert, and has 12+ years of hand-on Service Management, Service Desk, IT Operations, Service Delivery and Consulting experience. Mark partners with customers across Technology, Financial Services, Energy, and Government industries to develop services and supporting
Mark Smiley, Senior Advisor at Cask
Mark is a Senior Advisor at Cask, Service Desk organizational expert, and has 12+ years of hand-on Service Management, Service Desk, IT Operations, Service Delivery and Consulting experience. Mark partners with customers across Technology, Financial Services, Energy, and Government industries to develop services and supporting