Webinar: Service Continuity Management: Ordinary Disasters

When: August 25, 2015 00:00AM - August 25, 2015

Kenneth GonzalezPresented by
Kennenth Gonzalez, Senior Consultant, Cask



In this session, we will begin our detailed investigation of the ITIL framework with Demand Management. It’s one of the lesser known and talked about processes from the Service Strategy book.

In this session, we will continue our detailed investigation of the ITIL framework with IT Service Continuity Management. It’s one of the better known (named) processes from the Service Design book

IT Service Continuity Management (ITSCM) is a process that is commonly talked about, but often largely ignored. To make matters worse, it’s often confused (and then conflated) with its siblings — Business Continuity Management and Disaster Recovery. The unfortunate part of this is that many think of ITSCM in the context of a high visibility, major event (e.g. earthquake, forest fire, hurricane, etc.), not those events which are likely to occur on a near-routine basis. Having an understanding and appreciation of the fit of ITSCM is an important element of any ITSM initiative. During this presentation, we’ll talk about:

  • How IT Service Continuity Management can be useful to you beyond what is written in the ITIL publications;
  • What role IT Service Continuity Management in improving your current practices;
  • What you must do to get serious about IT Service Continuity Management;
  • What you should pay attention to, to ensure you are getting all you can from your IT Service Continuity Management activities.


Register now – gain a fresh perspective on how IT Service Continuity Management can help your organization.


Kenneth Gomez

Kenneth Gonzalez, known to many by his nickname “kengon,” is an internationally known and recognized author, speaker and consulting professional. He has worked in technology since 1984 in multiple roles from an individual contributor to executive management. Customers and practitioners alike appreciate his clarity and helpful insights on managing expectations, delivering value and producing tangible results.