blog-main.jpg

Inside the Barrel

Blog - Cask

By
How do you work with business partners to forecast and manage demand?  We see many different challenges in this area, so let’s break this down into levels of maturity to get a better sense of t...
Continue Reading
  How do you manage the complexity of services that span multiple functional teams and technologies while including outside service providers?  The answer is service portfolio management.  When...
Continue Reading
One of the more challenging business problems for IT organizations is how to communicate value to your customers and business partners. Cask finds that services, when properly defined, provide ...
Continue Reading
Does your IT organization struggle to communicate value to your business partners and constituency? Do you know how your services are perceived by users and customers?
Continue Reading
Are disconnected systems and poor communications between security applications and IT causing problems for your security management team? Is resolving security issues taking too long to process...
Continue Reading
Are you planning to implement ServiceNow's Human Resources Service Delivery, Case and Knowledge Management tool? And are you asking yourself, "Where do I start?"
Continue Reading
What does it take to make that one particular coffee shop your favorite? Sure, the quality of the product has to be good, but what extra level of service do they provide that keeps you coming b...
Continue Reading
Many recent data breaches and hacks (Equifax, Sony, Broadcom Wi-Fi Chip) occurred because a vulnerability was exploited. These weren't zero days or recently discovered vulnerabilities, but ones...
Continue Reading
"Measure twice, cut once." "Look before you leap." "Don't jump the gun." Okay, we're out of idioms about thinking before acting. But too often teams make a new IT investment and rush to have it...
Continue Reading
Many executives and service owners are already familiar with the power of Performance Analytics in ServiceNow. Performance Analytics helps them understand service performance quickly and make c...
Continue Reading