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Inside the Barrel

Blog - Cask

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Does your IT organization struggle to communicate value to your business partners and constituency? Do you know how your services are perceived by users and customers?
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Are disconnected systems and poor communications between security applications and IT causing problems for your security management team? Is resolving security issues taking too long to process...
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Are you planning to implement ServiceNow's Human Resources Service Delivery, Case and Knowledge Management tool? And are you asking yourself, "Where do I start?"
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What does it take to make that one particular coffee shop your favorite? Sure, the quality of the product has to be good, but what extra level of service do they provide that keeps you coming b...
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Many recent data breaches and hacks (Equifax, Sony, Broadcom Wi-Fi Chip) occurred because a vulnerability was exploited. These weren't zero days or recently discovered vulnerabilities, but ones...
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"Measure twice, cut once." "Look before you leap." "Don't jump the gun." Okay, we're out of idioms about thinking before acting. But too often teams make a new IT investment and rush to have it...
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Many executives and service owners are already familiar with the power of Performance Analytics in ServiceNow. Performance Analytics helps them understand service performance quickly and make c...
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Have you automated your inventory? Do you have an automated Configuration Management Database (CMDB), or are you using spreadsheets to manage your agency's assets? Can you map vulnerabilities t...
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By leveraging ServiceNow, we are finding that many of our clients are gaining insights into their Security Operations that they have never had before.
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As we’ve said in a previous blog, incidents needing your attention don’t occur in a vacuum. That’s why it’s so helpful ServiceNow includes a bevy of Security Operations Automation tools allowin...
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